ISLANDWIDE DELIVERY & SELF COLLECTION AVAILABLE šŸ°

FAQ

If your preferred date is not listed on our website, please message @the.chubsyĀ on Instagram to check availability.

Self collection is available alongĀ Poh Huat Road West. The full address will be provided after you complete your checkout.

Kindly message @the.chubsyĀ on Instagram to check on availability for your preferred collection timeĀ before placing your order.

Our delivery time is between 9am to 1pm. Please ensure someone is available to receive your cake during your selected time slot.

If you have specific delivery instructions (e.g. leave with security, call upon arrival), you can add these during checkout.

No refunds will be issued if the delivery is missed. Due to Singapore’s weather, we will not be able to redeliver as the cakes may spoil. We do not use any preservatives in our cakes.

Stickers can be delivered together with your cake order.

4 Hour Time Slot Delivery

  • Please refer to the list below and use the first 2 digits of your postal codes for the delivery fees.

    $15: 31, 32, 33, 34, 35, 36, 37, 53, 54, 55, 56, 79, 80, 82
    $20: Rest of Singapore, excluding Sentosa
  • Complimentary delivery for orders with $150 spend

Chubsy Sticker-Only Delivery [no cake]

  • Delivery fee: $3 per address
  • Complimentary delivery for non-cake orders above $20 with code “FreeCourier”
  • Delivery takes 2-4 working days

For Chubsy Burnt Basque Cheesecakes, please store in the refrigerator. It’s best consumed within 3 days. Before serving, let it sit at room temperature for 30 minutes.

We strictly do not accept any cancellations or refunds.

For all cake orders, date or timing changes can be made with at least 3 days notice. Last-minute changes (less than 3 days) are not possible as ingredients would have already been purchased and production scheduled.

Please WhatsApp 89868263 if you need to make changes.

We can make larger sized cakes upon request. Please WhatsApp 89868263 to check availability and arrange your order.

We hold valid WSQ Food Safety & Hygiene certificates.